Effective date: 25 September 2025
Business: Ntt Racing Pty Ltd (ABN 077 748 068)
Address: 55 North Terrace, Hackney, SA 5069
Email: admin@nttgroup.com.au
Phone:  (08) 8113 0608

Plain‑English summary (not a substitute for the terms):
• A quote isn’t a binding contract until you accept it in writing and we confirm.
• Prices and stock can change before acceptance; quotes usually expire after [14] days.
• Special‑order items may require a deposit and aren’t returnable unless required by law.
• We follow Australian Consumer Law—your statutory rights remain.
• Fitted/used shocks generally can’t be returned unless faulty.
• For motorsport or off‑road products, warranties are limited and road use may be unlawful.
• Title passes when paid in full; risk transfers on delivery/collection.

1. Definitions

“We/Us/Our” means NTT Racing.
“You/Your/Customer” means the person or entity submitting/accepting a quote or purchasing goods/services.
“Website” means our site and WooCommerce-powered quoting system at dmsaust.com.au.
“Quote” means the non‑binding estimate issued by us (e.g., Quote No. [####]).
“Order” means your accepted quote that we have confirmed in writing.
“Goods” means shocks, parts, tyres, wheels, accessories, and related products.
“Services” means support, repairs, rebuilds, and similar services.

2. Acceptance of these Terms

By using the Website, submitting a quote, or accepting a quote, you agree to these Terms. If you accept on behalf of a business, you warrant you have authority to bind that business.

3. Quotes

3.1 Indicative only (rough guide). Quotes generated by the Website are estimates intended as a rough guide and may not reflect the final total. The final total is the amount we confirm with you after we verify the options you have selected and any additional details we require.

3.2 Validity. Quotes remain valid for 14 days from the date of issue unless otherwise stated.

3.3 Scope of website quotes. Website quotes include shocks and general options only. They exclude (unless expressly listed on the quote): specific custom options, freight, fitting, disposal/environmental fees, wheel weights/valves, TPMS components, and wheel alignment.

3.4 Stock & lead times. Stock availability and lead times are confirmed with you after we have confirmed your selected options. Availability may change with suppliers.

3.5 Price changes & errors. Prior to confirmation, we may adjust prices to correct typographical or system errors or to reflect supplier changes and surcharges (E&OE). We will advise you before you confirm.

4. Confirming a Quote

After we have confirmed your selected options and any extra details we may need, we will issue you with an Order Confirmation in writing via email. The Order Confirmation is valid for 7 days. If you choose to proceed, you will be required to make payment — either a deposit or full upfront payment — before we begin building the shocks. Any changes to the build may affect price and timing.

5. Payment

5.1 Payment terms. A deposit or full upfront payment is due before the build begins. Your Order Confirmation will state the required amount.
5.2 Methods. We accept EFTPOS, credit card, and bank transfer; fees/surcharges may apply to some methods.
5.3 Fraud prevention. To prevent fraud, we may refuse or delay commencing the build pending verification (e.g., identity, payment checks).
5.4 Cleared funds & shipping. Goods will be shipped/available for collection only after funds have cleared.
5.5 Retention of title. Title to Goods passes only on receipt of cleared funds. Until then, we retain title and may recover Goods in the event of non‑payment.
5.6 While in transit. Once we hand the Goods to your carrier (or you collect them), responsibility for loss or damage in transit sits with the carrier. We recommend purchasing shipping insurance. We’ll assist with reasonable information for any carrier claim.

6. Delivery & Collection; Trackside Support

6.1 Shipping or pickup. You may choose to have Goods shipped to you or to collect in person from our location. Delivery dates/times provided by carriers are estimates.

6.2 While in transit. Once we hand the Goods to your chosen carrier, responsibility for loss or damage in transit sits with the carrier. We strongly recommend purchasing shipping insurance. We’ll assist you with reasonable information needed to lodge a carrier claim, but we aren’t responsible for carrier delays, mishandling, or loss.

6.3 Pickup & identity check. For in‑person collection, you (or your authorised representative) must present government‑issued photo ID so we can confirm we’re releasing the Goods to the right person. Third‑party pickup requires prior written authorisation from the account holder; the name on the ID must match the authorisation.

6.4 Inspection on delivery/collection. Please inspect the Goods immediately on delivery or pickup. If a courier delivery arrives damaged, reject the delivery and note the damage with the driver. For any issues, notify us within 2 days of delivery/collection and provide photos and order/serial details. Keep all packaging for assessment.

6.5 Trackside adjustment support (optional, fee‑based). We do not provide installation/fitment services. However, on request and subject to availability, we can provide trackside setup/adjustment support for shocks. Fees apply (e.g., day rates, travel, consumables) and must be agreed in advance. Trackside support is advisory and does not extend or replace manufacturer warranties.

6.6 Third‑party installers. We do not perform installation/fitment. If you use a third‑party installer, they are solely responsible for their workmanship. We are not liable for damage or issues caused by third‑party installation, incorrect fitment, or failure to follow manufacturer specifications.

7. Product Suitability & Motorsport Use

7.1 Road‑use compliance. If you intend to use the shocks on public roads, you are solely responsible for ensuring they comply with all applicable road laws and vehicle standards in your jurisdiction (e.g., modification/engineering approvals). We can provide general product information, but legal compliance is your responsibility.

7.2 Motorsport compliance. For competition or track use, you are solely responsible for compliance with all applicable laws and with the rules/regulations of the relevant sanctioning body and category. Some categories may prohibit or restrict the use of Penske shocks—you must check and obtain any required approvals. We are not responsible for non‑compliance or any resulting consequences.

7.3 Wear, performance & warranties. Performance or competition use increases wear and heat cycles and may shorten service life. Vehicle setup (e.g., alignment, springs, ride height, corner weights) and driving style materially affect shock performance and wear. Using the shocks beyond their intended application may void manufacturer warranties where permitted by law. Your rights under the Australian Consumer Law remain unaffected (see Section 9).

7.4 Servicing & adjustment support. We offer fee‑based servicing/rebuilds and can assist with adjustment/tuning for your vehicle’s needs (including optional trackside support—see Section 6.5). These services are advisory and do not extend or replace manufacturer warranties.

8. Cancellations, Returns & Special‑Order Items

8.1 Before payment. You may withdraw your request any time before payment is made with no charges.

8.2 After payment / build commencement. Once payment is received, we begin building the shocks. Cancelling at this stage may incur reasonable charges for: (a) work already performed/labour; (b) restocking or supplier fees; (c) materials committed; and (d) shipping costs if Goods have already been dispatched. Any refund will be net of these costs to the extent permitted by law.

8.3 Special‑order products. For specific special‑order products that are unlikely to be used elsewhere, the Goods may be non‑returnable unless required by law. Where permitted by law, any deposit paid may be forfeited to cover supplier costs and commitments if you cancel after payment.

8.4 Change of mind. We do not offer refunds for change of mind unless required by law.

8.5 How to return. Please contact us for a Return Authorisation (RMA) and instructions. Returns can be:

• Shipped to: 55 North Terrace, Hackney SA 5069 using a tracked service; or
• Dropped off in person during business hours.

Include your Order Confirmation and contact details with the return. Until received by us, items in transit remain your responsibility; use tracking and retain proof of lodgement.

9. Warranties & Australian Consumer Law

9.1 ACL guarantees. Our Goods and Services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

9.2 When ACL applies. The ACL’s consumer guarantees generally apply when: (a) the price is $100,000 or less; or (b) the goods are ordinarily acquired for personal, domestic or household use, regardless of price. (Some exclusions apply, including goods acquired for resupply or to be used up or transformed in trade or commerce.)

9.3 Motorsport/competition use. Buying shocks for motorsport or track use does not automatically remove your ACL rights where you qualify as a consumer. However, what counts as acceptable quality and fitness for purpose is assessed in light of the product’s nature and stated purpose (e.g. competition parts can wear quickly, require servicing, and are subject to higher stress). Damage from misuse, abnormal use, or failure to follow instructions is not covered except as required by law.

9.4 Business acquisitions. If you acquire Goods solely for business purposes over $100,000, or for resupply or to be used up or transformed in production/repair, some consumer guarantees may not apply. This does not affect any express manufacturer warranties that may apply.

9.5 No exclusion. Nothing in these Terms excludes, restricts, or modifies any rights or remedies you have under the ACL.

10. Limitation of Liability

10.1 How the remedy is applied (goods vs services). To the maximum extent permitted by law (and subject to the ACL), if we fail to comply with a consumer guarantee, our liability is limited at our option to one of the following:

• For Goods: (i) repair of the Goods; (ii) replacement of the Goods or supply of equivalent goods; or (iii) payment of the cost of repair, replacement, or acquiring equivalent goods.
• For Services: (i) resupply of the services; or (ii) payment of the cost of resupplying the services.

10.2 Consequential loss. We are not liable for indirect or consequential loss (e.g., loss of use, time, or profit) except where required by the ACL.

10.3 No exclusion of ACL. Nothing in these Terms limits your non‑excludable rights under the ACL.

11. Website Accounts & Access

11.1 Purpose & eligibility. Your account lets you save quotes, submit quotes, and manage your Contact Details. You warrant you are 18+ and, if acting for a business, that you are authorised to do so. Updating Contact Details in your account does not change details on quotes already submitted – it is your responsibility to keep us informed.

11.2 Accuracy of information. You are responsible for keeping your details accurate and current. If your contact details are incorrect or out‑of‑date, we may be unable to contact you about your quotes or orders. Updating account details does not retroactively update previously submitted quotes or orders.

11.3 Security. You are responsible for maintaining your login credentials and keeping them secure. Notify us immediately if you suspect unauthorised access.

11.4 Verification. For high‑value or unusual activity we may request identity or business verification before proceeding (e.g., proof of authority for fleet/trade accounts).

11.5 Business/trade accounts. If you open a business or trade account, you authorise nominated users to act on your behalf and you remain responsible for all activity under the account. Remove access for departing staff promptly by changing your password.

11.6 Account features. Your account allows you to submit quotes, view quotes that have been submitted, and update Contact Details.

11.7 Account retention & deletion. Accounts will remain on our system unless you ask us to delete them. We will still retain submitted quotes and related records as required by law and our legitimate business needs (e.g., tax and warranty records).

11.8 Communications. By creating an account, you consent to transactional emails/SMS/phone calls about your quotes and orders. We do not send marketing communications.

11.9 Acceptable use. Do not misuse the Website, attempt to bypass security, scrape/crawl without consent, or submit fake, duplicate, or no‑intent‑to‑purchase quotes. We may suspend or terminate access for breach or suspected fraud.

11.10 Uploads & content. We do not accept file/photo uploads via the website. Text you submit must be lawful and not infringe others’ rights; we may remove unlawful material.

11.11 Electronic confirmation. Confirming a quote via reply email as outlined in Section 4, constitutes your agreement to proceed.

11.12 Privacy & cookies. We handle personal information per our Privacy Policy (see Section 12). The Website uses cookies/local storage for essential functions (e.g., session/authentication). You can manage cookies in your browser, but some features may not work if disabled.

11.13 Changes & downtime. We may update the Website and its features. We strive for high availability but don’t guarantee uninterrupted access; planned maintenance or outages may occur.

12. Privacy

We handle personal information in accordance with our Privacy Policy at [link to privacy policy]. By using the Website or submitting a quote, you consent to that policy.

13. Intellectual Property

Website content, trademarks, and materials are owned by us or our licensors. You may not copy or use them beyond what is necessary to place/accept a quote without prior written consent.

14. Force Majeure

We’re not liable for delays or failure to perform due to events beyond our reasonable control (e.g. supplier delays, industrial action, transport disruptions, natural disasters, war).

15. Governing Law

These Terms are governed by the laws of South Australia, Australia. The parties submit to the non‑exclusive jurisdiction of the courts of South Australia and the Federal Court of Australia.

16. Changes to These Terms

We may update these Terms at any time by publishing a new version on the Website. The version in effect at the time you accept a quote will apply to that Order.

17. Contact Us

For questions about quotes, orders, or these Terms:
NTT Racing
Email: admin@nttgroup.com.au
Phone:  (08) 8113 0608